I get it.
There is much to be angry about right now and outrage fuels our desire to change things for what we hope will be a collective betterment.
But outrage and anger are also completely exhausting. I have, quite honestly, lost count of all of the things about which I am supposed to be angry. Another story of sexual assault and child abuse? Outrage. Another attack on our crippled environment? Anger. The diminishing of personhood for people of colour, women, or LGBTQ? Rage. Anti-Semitism or Islamaphobia? Fury. Income inequality? Temper.
I'm just tired and I'm certain that there are those in positions of power who are counting on my lethargy and pounded-into-the ground ambivalence to further advance their heinous agendas, which is why I am actively trying to reserve my "Rage against the dying of the light" for those causes and macro-movements which need my full-powered energy. A procrastinating contractor, a ruptured piece of artwork, or a few broken mugs, while truly irritating, are not really worthy of my sustained outrage.
Yes. It is true that I was pissed off when I saw the broken mugs, especially given the level of packing material that was obviously used. I still cannot figure out how three mugs, that weren't even grouped together in the box, wound up as mosaic pieces. That said, just as I was ready to head over to a UPS outlet with my return slips in hand, I received an email from Mrs. Sweetpea? Green.
This is an exact transcript of her missive. (I have even left in her ridiculous spelling of the word "colour".)
I am so sorry to hear about your troubles. Do you happen to know which colors are broken? Would you like me to send you replacements? Let me know pls!
I find it kind of hilarious that Mrs. Pre-teen? Green can't find a way to spell out the entirety of the word "please" and is more than happy to address me by my given name but still has not seen fit to allow me the same courtesy. That said, I was thrilled to receive her email and immediately forwarded the colours that were in shards back to her. Of course, I initially made an error as to the correct colours, a truly Dawn mistake, but I fixed it immediately. I also asked her if she wanted me to send photos to confirm my grievance about the damage. She quickly replied that it wasn't necessary and that she would ship out replacements immediately. An hour later, I received yet another confirmation email with a shipping number to follow. This phenomenal customer service all occurred within an hour of me accepting shipment of the first set of mugs. Wow.
I told The Husband that I would hang onto Amazon's return shipping label and original packaging in the likely event that I would still have to send the mugs back. The wonderful thing about their return policy is that I had a full two months leeway, so even if the second set of mugs came damaged I wasn't up against a crazy deadline. Have I mentioned that my affection for Jeff Bezos is starting to veer into Tiger Beat pin-up obsession territory?
And so...we waited. A weekend's worth of waiting. And then today...magic.
I received a box that was totally intact.
And inside each individual packet of bubble wrap was a perfectly intact and pristine new mug...in the desired colours.
Mrs. Beautiful Forest on a Sunday Morning? Green came through just like she said she would. There was no further cost incurred for the shipping and the broken mugs will be offered to anybody who might like to use them for an art project.
I know that you have been secretly hoping for a moral to this elongated and ridiculous recounting and here's the thing...there actually is one. We all have tales about how miserably we have been treated by others, especially lately. Customer service really bites the big one in most industries and many workers are either too tired or too underpaid to really give a damn. But I am here to attest that there still are some really decent people in this world who take pride in their work and in the businesses they run. From our "came very highly recommended" contractor who showed up the day after we arrived in order to make right all of the little things in the project that needed attention; to our amazing artist friend who repaired The Husband's error and refused compensation; to a huge multi-national like Amazon that was ready to take back the damaged mugs; to Mrs. Brilliantine? Green who shipped out replacements within an hour of being notified, they all acted responsibly, compassionately, and quickly. There was every reason at every level to rage against a faceless somebody but nobody allowed any of these stories to escalate and everybody wanted to make certain that we were happy and satisfied. Seriously. How often can you lay claim to that?
So my advice, dear readers, is to take a step back and decide if all of that outrage and anger you are feeling these days is well-placed. I would be the first to tell you that feeling angry about the big-ticket issues is so very worth your time and high blood pressure. Fight the good fight and rage like a banshee as if you were the 21st century Dylan Thomas when you see injustice and hate rear their ugly heads but I'm pretty sure that we can't live in an angry, hostile state for the rest of our lives. We need to find some much-needed balance and peace that comes from witnessing decent people behaving decently toward each other. It may be a low bar we have set for ourselves in these tumultuous times but I will take whatever tranquillity that is offered right now.
So, if you will all excuse me now...I am going to make a cup of tea in one of my brand-new mugs and just chill.