A short story.
My parents, both in their mid-eighties, are moderately technology literate. They understand email, web surfing, Zoom, (as long as they remember to mute), and, God help me, social media. My dad is also reasonably competent when it comes to online banking. There is a limit, however, and as I have discussed in this space before, there is a technology wall whereby we reach the end of understanding the net. Today's experience is a cautionary tale for anybody dealing with seniors and technology.
Last year, Netflix put an end to password sharing in Canada. My parents had been living large on the back of my Netflix account for several years. After several frustrating discussions with the company, it became obvious that the easiest thing to do would be to add Mom and Dad as additional users on my account, and they could pay me the extra fee in cash. It was the simplest solution to a frustrating problem for my folks who are regular users of Netflix. They were in agreement, and that is what we did. They never had any contact with Netflix, they've never seen a Netflix charge on their credit cards, and they went on with their viewing habits as if nothing had changed. Netflix doesn't even have their email addresses. It all goes through me.
Today, I walked into my parent's apartment to chat. I asked my dad what he was doing, and he said, "I'm renewing my Netflix account." I was incredulous and told him he didn't have a Netflix account. I reminded him that all Netflix stuff goes through me. He looked at me like I had two heads. I gently reminded him of the changes from last year, but memories aren't always as sharp when we get to a certain age. I asked him if I could see the email he received, and he handed me his phone. The sender came through as @xNetfli, but I can forgive my father for not looking at that. I was fortunate to stop him before he gave them his credit card information. This time. The Husband wondered how many times he might have been previously duped. I can only pray it hasn't happened. I once again warned Dad against these phishing emails and told him that if he gets an email asking for funds from Facebook, Prime, or any other subscription, he is to call me before answering. I also told him again that Netflix isn't ever something he needs to worry about.
I realize that we live in a world of shitheads. These bastards prey on the vulnerable, hoping to separate them from their cash. They also prey on the fears that seniors have with changing technology. The constant updates and new ways of doing things are really confusing. Is it any wonder that people get scammed?
Please check in with your senior friends and family and make sure that they haven't taken the bait. There is a special place in hell for phishing scammers.
