Friday, 10 December 2010

AT&T: Please F*&# Off!

I will attempt to say this as nicely and as ladylike as I can-AT&T: Please F*&# off and leave us alone. Sometimes these hard sells are just a little bit more than a nice polite Jewish girl from the very nice and polite suburbs of Toronto, Canada can stomach. A bit of history is in order.

When we are down here in the Southern Home we have always used AT&T as our landline provider. We use another company as our cable provider and, horror of horrors according to the nice folks at AT&T, we use yet another company for our internet access. We don't want it any other way. We are happy with the arrangements we have, we like the service we are getting, and we are not willing to switch companies no matter how many times we are swamped with phone calls, emails, or flyers. We have told the torture experts at America's largest phone company this very message on the many occasions that they have inquired. We have also been stupid and lazy in not adding our phone number down here to the Do Not Call list. As such, the geniuses who sit in the sales cubicles (probably outsourced to some area outside of the North American perimetre) at AT&T continue to harass us about switching our provider. Yesterday, within a span of 2 hours, (no joke-2 HOURS!!) we received two separate phone calls, an email, and snail mail letter from this communications giant all imploring us to change our internet provider. How many times and in how many ways can we say NO politely? When the second call came in, The Husband, as only he can, tried very nicely to explain to the poor minimum wage/commission-challenged employee that we STILL were not interested in their services and would they please remove us from their call sheets. The dork on the other end said fine, but it might take thirty days to remove us from their lists. 30 days? Why? Can't they just take a pencil or a pen (I realize that these utensils have become somewhat archaic, but c'mon!) and scratch out our names with big, swift, and broad strokes? 30 days?

They aren't taking our hints and they aren't listening to our firm "No Thank-Yous" so what is left at our disposal. Maybe I should swamp their offices with emails, letters and phone calls and maybe I should only call during the dinner hour and maybe....Oh what the hell. AT&T-well you all know the rest.

1 comment:

  1. Do what I do, which is thank them for calling, ask for their home number and what their day off is. Tell them you will call them back at 5:00 a.m. on that day at their home to discuss it with them because coincidentally that is your only free time.

    A polite Canadian